FAQs
Frequently Asked Questions
What training programs are available on this site?
We offer a variety of courses designed to equip learners with valuable, income-generating skills. Our offerings include online writing, computer packages, transcription, digital marketing, and graphic design.
What next after learning online writing?
Our online writing program is designed to help you turn your skills into a reliable source of income. We recommend you enrol only if you have a clear plan for applying what you learn. For example:
- Acquiring a writing account: This is a good plan since you will have a stable income. Fortunately, we can guide on this option.
- Starting a writing website: You can use the skills you acquire here to start your website, BUT be advised that it takes time to attract clients. We can also help you set your website.
- Securing job opportunities: If you already have someone ready to offer you writing tasks, this program will prepare you to excel.
Learning without a plan to monetize your skills may lead to frustration. We want every learner to succeed, and having a clear path to earning is a crucial first step!
How do I know you’re not another Kenyan scammer?
We understand the prevalence of fraudulent activities in Kenya, and we’re committed to earning your trust. Our services are 100% genuine, and you’ll gain immediate access to the lessons as soon as your payment is processed—proof of our credibility. Additionally, we’re always reachable by phone, so you can contact us directly for any inquiries or support.
Who can enroll in the courses?
Our courses are accessible to a wide range of learners, from beginners to those looking to advance their skills. However, some courses, like online writing and coding, are recommended for those with a college-level education.
Tell me more about the Boss Package
The Boss Package is a personalized computer-lesson plan designed for busy professionals. Training sessions are conducted in offices or public places like restaurants, offering flexibility and convenience.
Key Features
- Customizable Training: Learners choose specific areas they need help with, such as Microsoft Office, typing skills, or digital tools.
- On-Site Sessions: Lessons are held in professional or neutral settings, eliminating the need for travel to a training center.
- Practical Focus: Training is hands-on, ensuring learners can immediately apply the skills they acquire.
- Flexible Scheduling: Sessions are arranged to suit the learner’s availability, making it easy to fit into a busy schedule.
How does course access work after I make a payment?
Upon completing your payment, you’ll receive instant access to the lessons you purchased, allowing you to start learning immediately at your own pace.
What is the structure of the courses?
Our courses are primarily self-paced, combining pre-recorded video lessons with resources and exercises. Real-time coaching is also available to reinforce learning and answer any specific questions you may have.
What payment methods are accepted?
We accept bank transfers and MPESA.
Can I get a refund if I change my mind or don't complete the course?
Due to the nature of digital content, we do not offer refunds once access to lessons is granted. However, if an overpayment occurs, refunds for the excess amount are available. Please reach out within 24 hours of payment.
How do I request a refund for an overpayment?
For an overpayment, contact our support team at support@skillwise.co.ke within 24 hours. Refunds for overpayments are processed within the following business day.
Can I access the courses on any device?
Yes, our platform is compatible with desktops, laptops, tablets, and smartphones. You can learn anytime, anywhere, as long as you have internet access.
Do I Receive a Certificate After Completing a Course?
Yes! Learners who complete our computer lessons are eligible to receive a certificate recognized by the Computer Society of Kenya. Please note the following:
- Certificates are only available to participants of real-time training sessions or those taking the Boss Package, not for those taking video-based courses.
- An additional fee applies for the issuance of the certificate.
This ensures that your achievement is officially recognized and adds value to your professional profile.
Are there any live sessions or just pre-recorded lessons?
Our courses combine both self-paced, pre-recorded lessons and real-time coaching sessions. The real-time coaching can be scheduled based on your availability, allowing for flexible yet personalized support.
How do I schedule a real-time coaching session?
Once enrolled, you’ll be able to schedule coaching sessions directly through your course portal. Our instructors are available for flexible session timings.
Who should I contact if I have technical issues or questions about my course?
For any questions, technical issues, or support needs, feel free to reach out to us via live chat, call us at 0701106467, or email us at support@skillwise.co.ke Our support team is here to ensure a seamless learning experience.
What happens if I am dissatisfied with a training video and want better service?
We take all feedback seriously. If you feel dissatisfied with any of our videos, let us know. We will review the issue and determine its validity. If the concerns are valid, we will provide live-tutor training for the affected lesson at no additional cost to ensure you receive the best learning experience.
Can I earn money by referring others to your courses?
Yes, you can! We offer a referral program where you earn a 10% commission for every successful referral. Simply share your unique referral link and start earning as your network benefits from our courses. For more details, reach out to our support team.
What if my question is not addressed in the FAQs?
If your question isn’t covered here, feel free to contact us. You can call us at 0701106467, chat with our live agent, or email us at support@skillwise.co.ke. We’re always ready to assist you!
